![]() Once we receive the defective product, our team will inspect it to verify the reported issues. If the exchange request is made after 30 days, we will also inform you of the shipping fee and payment process. Upon approval of your exchange request, we will provide you with instructions on how to return the defective product and ship the replacement set. Exchange Approval and Shipping Instructions: This will help us assess the situation and expedite the exchange process.ģ. Include details about the defect and attach relevant supporting documentation, such as photos, if applicable. Reach out to our customer support team via email or phone to report the defective product and request an exchange. To initiate an exchange, please follow these steps: It is important to use our products in accordance with the provided guidelines and instructions to prevent such issues. Please note that if the damage is a result of improper use, such as fire damage, water damage, or breakage due to mishandling, we do not offer an exchange service. However, if the request is made after the initial 30-day period, you will be responsible for the shipping fees associated with the exchange. We will cover the cost of shipping for the exchange. ![]() If you receive a product with defects that render it unusable within 30 days of receipt, we will provide a replacement set of brand-new products. Please review and understand our exchange policy: 1. We appreciate your business and want to ensure your satisfaction with our products. The time it takes for the refund to reflect in your account depends on your bank and usually ranges from 5 to 15 days. ![]() Once we receive the return, we will process the refund within 2 business days using your original payment method. If it is undamaged, we will promptly process the refund or exchange. Upon receiving the return, we will inspect the product. After you send the return package, please provide us with the shipping label. Once we receive your email, we will initiate the return process and assign a dedicated representative to assist you.īased on your country and region, we will provide you with the return address and relevant information. Please send us an email stating your reason for the return. To facilitate a smooth return process, please follow these steps: You can return the product to us, and we will provide a full refund and cover all associated costs for exchanging the item. If you receive a product with quality issues or noticeable defects, we will accept returns within 30 days of receiving the product. However, the customer will be responsible for the return shipping costs. If you decide to return the unused product between 7 and 30 days after receiving it, we will refund the full amount of the order. If you decide to return the unused product within this period, we will provide a full refund and cover the return shipping costs. We accept returns within 7 days of receiving the product without any specific reason. Please read and understand the following details: No Reason Returns: We value customer satisfaction and have established the following return policy. If for any reason you are not satisfied, we offer a hassle-free return policy. We want you to be completely satisfied with your purchase from Antank. ![]()
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